{"id":1263,"date":"2013-05-03T13:13:46","date_gmt":"2013-05-03T18:13:46","guid":{"rendered":"http:\/\/38enso.com\/?p=1263"},"modified":"2013-10-27T13:05:26","modified_gmt":"2013-10-27T18:05:26","slug":"zombie-account-management","status":"publish","type":"post","link":"http:\/\/38enso.com\/?p=1263","title":{"rendered":"Zombie Account Management"},"content":{"rendered":"<p>I have been consulting for over four years now. I have worked with over 20 clients. The range is wide. I have worked for Fortune 100 companies; literary agencies; major publishers; independent publishers; tech start-ups and industry organizations. I generally try to work with 4-5 clients at a time.<\/p>\n<p>One of the major keys to being a successful consultant is to have enough clients to maintain the business.<\/p>\n<p>It is important to &#8220;keep the pipeline&#8221; full at all times. Any lull in being at full capacity is a hit in the cash flow. Because as an independent contractor, I only get paid when I work. There are no days off and no paid holidays. Every day not working is a day of not earning.<\/p>\n<p>How to keep the pipeline flowing? I like to classify accounts into the following buckets.<\/p>\n<p><strong>1) Active<\/strong> &#8211; these are the ones in play today. Some are accounts that are short-term, others long-term.<\/p>\n<p style=\"padding-left: 30px;\">a) Retainer-based : Advising on a regular basis. Generally done in 3-month trial and then renewed each month. This is an &#8220;always-on-call&#8221; relationship and not based on any specific\u00a0project although there are numerous initiatives.\u00a0<a href=\"http:\/\/38enso.com\/wp-content\/uploads\/2013\/05\/IMG_2775.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"alignright size-medium wp-image-1267\" alt=\"IMG_2775\" src=\"http:\/\/38enso.com\/wp-content\/uploads\/2013\/05\/IMG_2775-191x300.jpg\" width=\"191\" height=\"300\" srcset=\"http:\/\/38enso.com\/wp-content\/uploads\/2013\/05\/IMG_2775-191x300.jpg 191w, http:\/\/38enso.com\/wp-content\/uploads\/2013\/05\/IMG_2775-383x600.jpg 383w, http:\/\/38enso.com\/wp-content\/uploads\/2013\/05\/IMG_2775.jpg 1404w\" sizes=\"(max-width: 191px) 100vw, 191px\" \/><\/a><\/p>\n<p style=\"padding-left: 30px;\">b) Project-based : A specific task or report. Many of these are a market analysis. There is a definite deliverable and time-frame. Generally these projects can take 2-4 months. Many times a project does evolve into a retainer. Especially helping with the execution of the suggestions.<\/p>\n<p><strong>2) Sleeping<\/strong> &#8211; companies that have expressed interest and there is a distinct possibility that an agreement will work out.<\/p>\n<p style=\"padding-left: 30px;\">a) Morning &#8211; A decision has been made to work or not.<\/p>\n<p style=\"padding-left: 30px;\">b) REM Deep Sleep &#8211; Have had a few discussions with the potential client, but there is still a lot of consideration.<\/p>\n<p style=\"padding-left: 30px;\">c) Early Sleep &#8211; Just had an initial meeting. Just starting to figure out the potential (from both sides).<\/p>\n<p><strong>3) Dead<\/strong> &#8211; either an account that has ended and is done or a potential one that is not going to happen.<\/p>\n<p style=\"padding-left: 30px;\">a) 6 Feet Under &#8211; Projects end and there is no more work. It is over. Always end on a positive note, but best to move on.<\/p>\n<p style=\"padding-left: 30px;\">b) Dead can go both ways. It can remain dead or can have a second life or even a third one.<\/p>\n<p style=\"padding-left: 30px;\">c) Coming back from the dead is a Zombie.<\/p>\n<p><strong>4) Zombie<\/strong> &#8211; return from the dead. Some clients return.<\/p>\n<p style=\"padding-left: 30px;\">a) It can be a few months when a client needs a bit more work done.<\/p>\n<p style=\"padding-left: 30px;\">b) It can be a year. Many times a project ends and there is no more work until the next budget period.<\/p>\n<p style=\"padding-left: 30px;\">c) It can be years. Unless the situation was a disaster (and thankfully every client has ended on a positive note), there is always the possibility.<\/p>\n<p>I have been fortunate and have enjoyed working for every client. When I refer to Zombie, it isn\u2019t in the negative. It is a term of endearment for some things long buried can be current quickly.<\/p>\n<p>The key is to always add value and know when it is time to go and time to stay.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I have been consulting for over four years now. I have worked with over 20 clients. The range is wide. &hellip; <a href=\"http:\/\/38enso.com\/?p=1263\" class=\"more-link\">Learn more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[],"tags":[48,21,65],"_links":{"self":[{"href":"http:\/\/38enso.com\/index.php?rest_route=\/wp\/v2\/posts\/1263"}],"collection":[{"href":"http:\/\/38enso.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/38enso.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/38enso.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/38enso.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1263"}],"version-history":[{"count":19,"href":"http:\/\/38enso.com\/index.php?rest_route=\/wp\/v2\/posts\/1263\/revisions"}],"predecessor-version":[{"id":1601,"href":"http:\/\/38enso.com\/index.php?rest_route=\/wp\/v2\/posts\/1263\/revisions\/1601"}],"wp:attachment":[{"href":"http:\/\/38enso.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1263"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/38enso.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1263"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/38enso.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1263"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}